Delivery Info

The product that you order gets delivered at your doorstep within 2 to 5 working days.

 

Local Delivery

• For Metro Melbourne, we provide local delivery services for only $6.75.*
• Delivery is done Mon-Fri between 09:00-17:00
• In case you are unavailable, we possess the authority to leave the products at your doorstep

 

Fastway Courier

• Delivery charges are based on your area and product weight and are automatically reflected at the time of checkout.
• In case you miss the first delivery attempt, Fastway offers you the benefit of a second attempt at no extra charges.
• Fastway also offers delivering your order at your nearest collection point.
• Authority to leave in your absence with special instructions to avoid any theft/damage**.
• Visit www.fastway.com.au for more information.

Note: Authority to leave can also be arranged while placing your order and leaving a note in the comment box at the checkout page.

 

E-go Courier

• Delivery charges are based on your area and product weight and are automatically reflected at the time of checkout.
• E-go doesnt offer second delivery attempt for free. 
• Our system currently only allows one delivery attempts and hence at the checkout page we ask for authority to leave location.
• Visit www.e-go.com.au for more information.

 

Local Pickup 

• We have partnered with some of the local stores to offer our customer's pickup option.
• Currently, this service is only available to westerns suburbs in Melbourne. 
• Place your order online, select Local Pickup, enter desired pickup location in comments box and finalise your order. Once your order is ready, we will send you notification to collect.
• We may take 1-2 days to process and have your order ready for collection from local stores.

 

Collection Points:
1. SVS Global Groceries, Williams Landing Shopping Centre. Collection time between 9am - 9pm Mon - Friday and 9am - 5pm on weekends.
2. Grocer-Eez, Old Geelong Rd, Hoppers Crossing. Collection time between 11am - 8pm anyday.
3. Indians Together, Sayers road, Hoppers Crossing. Collection time between 10am - 10pm anyday.

 

 Australia Post

We also offer delivery options with Australia post for smaller items and to cover the areas which are not covered by Fastway Courier.
The following options are currently available
• Small satchel with or without signature
• Medium satchel with or without signature
 

If your order qualifies for the above, you will be shown the options at the time of checkout.

We possess the right to send the parcel with any of the above methods if they are eligible in your area regardless of what customer has opted at the checkout.


* Local Delivery offer of $6.75 has weight limit to 16kg per order(inclusive of packing) and applies to Melbourne metro areas as defined by our courier that are different to Australia Post Metro areas. 

** The parcel will be kept as per customer’s instructions and any loss/damage however is at customer’s risk and no exchange/ refund will be applicable.