Frequently Asked Questions

Question 1: When is my order shipped?

Answer 1: Once the order is paid, it gets shipped the next day.


Question 2: Can you deliver my order to PO Box?

Answer 2: Our Courier company doesnt deliver orders to PO Box, we require physical address.


Question 3: What fuzzyard size will fit my dog?

Answer 2: Checkout the link Fuzzyard Sizes and find the right size for your furry friend.


Question 4: What do I do if your checkout page not calculating the postage cost and doesnt allow to confirm my purchase?

Answer 4: It seems the address information you have filled does not match to the database of our courier provider. Suburb and post code is must for the system to calculate correct postage. Please click here to find out the right suburb and post code from "Sending To" field.