Refunds and Exchange

We at Pets Love Zone understand that just like us, our pets can also be at time moody, cranky or grumpy and may refuse to eat. The reason could be the weather, health condition or simply the taste of the food. Hence we give you the benefit fo 100% return or exchange*.

  

*Return/ Exchange: 

Consumable items (only Dry Food)

Dry Food^ come with 100% money back guarantee only for medical reasons or in case the pet doesn't like the taste and completely refuse to eat. For any medical conditions it is advised to buy the products as prescribed or suggested by the vet. However the money will be refunded on presenting a medical certificate but the return shipping cost need to be paid by the customer.

^ excludes dog treats and ziwipeak products.  

Non Consumable items

Any wrong size item bought can be returned for an exchange or store credit with 6 months expiry. All you need to do is inform the store immediately within 24 hrs. and return the product within 7 days time. The return shipping expense if any need to be borne by the customer. Any tag/ label should not be removed from the product and it should be returned in resalable condition. Once the product has returned to store and it has been inspected, store credit will be applied excluding shipping cost.

  

Damaged item received

 If the product is received in a damaged condition the customer needs to inform within 24 hrs. of receiving the product/s.

 

Different item received 

If the product (non food item/s) received is different to what was ordered online then the customer needs to inform immediately with the proof of purchase, online order number and photos of the product for an exchange to be processed before arranging a freight to return the goods.

 

Guarantee/ Warranty 

Products listed as indestructible or comes with manufacturer warranty; if anything goes wrong within the warranty period the customer needs to inform immediately with proof of purchase, online order number and photos to arrange an exchange. Please note that this kind of exchange will be done through manufacturer which can take 2-4 weeks time or even longer. However any damages caused to the product by pet behavior like chewing, biting etc. will be excluded and will not be exchanged.

 

Products sold will only be replaced or store credit will be given to the customer provided with 6 months expiry. No refunds apply to this section. All damaged products require proof of purchase, online order number and photos of the damage.

  

* Can’t find what you are looking for? Call us or write in to us and we will find it for you at an unbeatable price.