Terms and Conditions

Welcome to Pets Love Zone website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pets Love Zone relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term Pets Love Zone or us or we refers to the owner of the website. Our ABN number is 85 020 162 424. The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Your use of this website and any dispute arising out of such use of the website is subject to the Australian laws.


Every effort is made to keep the website up and running smoothly. However, Pets Love Zone takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Promotions Terms and Conditions:


By entering into any competition or using promotional voucher, you agree to, accept and are bound by Pets Love Zone terms and conditions.


Competitions or promotions are open to Australian residents only, excluding employees of Pets Love Zone.  You must be aged 18 years or older to participate.


The promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in any competition or promotion, any person who tampers with or benefits from any tampering with the entry process or with the operation of the competition or promotion or acts in violation of these conditions.


The Promoter reserves the right in its sole and absolute discretion and to the extent permitted by law to amend any aspects of any competition or promotion at any time (including Terms and Conditions) without prior notification. Participants are encouraged to regularly check this page for any amendments to these Terms and Conditions or to the Competition or Promotion.


The prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in prize value. If a prize is unavailable for any reason, the Promoter may substitute for that prize another item of equal or higher value as determined by the Promoter.


Promoter reserves the right, at any time to:

• Verify the validity of entries and participants (their identity, age and place of residence)
• Request to send the Promoter proof of purchase for the winning entry from each winning participant
• Disqualify any participant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Any decision made by the Promoter will be final and binding.


The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission, interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.


If for any reason any aspect of the Competition or Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorized intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Competition or  Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend it, or invalidate any affected entries.


Promoter may run multiple Promotions where participant is given a voucher code to avail the benefit. Vouchers cannot be used in conjunction. Our system restricts the user to only use one voucher at a time and each promotional voucher code will have its detailed terms and conditions detailed on this page.


Credit Card Payments:

We offer our online buyers to pay directly from their credit card on checkout page if they do not have an account with Paypal. Due to an increase number of fake transactions, we require buyers to provide extra information to validate the purchase which can include confirming details over the phone or via email. We possess the right to cancel the order if we are not satisfied with the information provided. In such case, a refund will be issued to the card holder excluding processing fee (read our refunds and exchange policy in detail).


Current Promotions:



We at Pets Love Zone understand the value of pets and the important role they play in our lives. The companionship they provide cannot be expressed in words. Hence we support animal welfare organizations and set aside 2% of each dollar you spend on our site for the welfare of a pet in need. This exlcudes any postage you pay for your order.

* - Minimum spend doesnt include delivery cost.